Return Policy for Authentic Fashion
Last updated: July 7, 2025
At Moda Autentica, we operate on a dropshipping model, which means that products are shipped directly from our trusted suppliers to ensure quality and efficiency. We aim to provide a transparent and enjoyable shopping experience. Please read the details of our return policy carefully.
1. Right of Return
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return. For customers in the European Union, you also benefit from a legal period of 14 calendar days to cancel your order without giving a reason, according to OUG 34/2014.
To be eligible for return, the product must be:
In original condition: unused, unworn, with all tags intact and in original packaging.
Accompanied by proof of purchase (e.g. order confirmation or invoice).
2. Non-Returnable Products
The following product categories cannot be returned:
Perishable products (e.g. food, flowers, plants).
Personalized or made-to-order products.
Personal care products (e.g. cosmetics, pantyhose) for hygiene reasons.
Hazardous materials, flammable liquids or gases.
Discounted products or gift cards.
If you have questions about a specific product, contact us at contact@moda-autentica.com.
3. Return Procedure
To initiate a return, follow these steps:
Contact us: Send an email to contact@moda-autentica.com or call +40766254138, specifying the order number and reason for the return (optional).
Receive Instructions: If the return is approved, we will provide you with a return address and instructions. Since we operate on a dropshipping model, returns can be sent to the supplier's warehouse or our logistics partner: Moda Elisavi SRL, Str. Viorelelor, No. 1, Bl. 1, Sc. A, Ap. 7, Bacău, 600125, Romania.
Shipping the Product: Pack the product securely in the original packaging and ship it via a tracked courier service. Return costs are borne by the customer, except in cases where the product is defective or incorrectly delivered.
Confirmation: After we or the supplier receives and inspects the return, we will notify you by email of its status.
Products returned without prior approval will not be accepted.
4. Defective or Incorrectly Delivered Products
If you have received a defective or incorrect product:
Contact us within 48 hours of delivery at contact@moda-autentica.com or +40766254138.
Provide photos of the problem and the order number.
We will cover the return costs and replace the product or refund the full amount, depending on your preference.
5. Exchanges
Due to the dropshipping model, we do not offer direct exchanges. To get another product:
Return the original product according to the procedure above.
Place a new order for the desired product.
For non-defective returns, a restocking fee of 50% of the product value may apply, as our suppliers charge processing costs.
6. Refund
After receiving and inspecting the return, we will notify you of the approval of the refund.
Approved refunds will be processed within 5 business days to the original payment method (e.g. bank card via Netopia or Wise, bank transfer).
Initial delivery costs are non-refundable, except for defective or incorrectly delivered products.
If more than 15 business days have passed since the return was approved and you have not received your money, contact us at contact@moda-autentica.com.
7. Contact
For any questions or assistance, you can contact us at:
Email: contact@moda-autentica.com
Phone: +40766254138
Address: Moda Elisavi SRL, Str. Viorelelor, No. 1, Bl. 1, Sc. A, Ap. 7, Bacau, 600125, Romania
Thank you for choosing Moda Autentica and we are committed to providing you with a satisfying shopping experience.