Shipping Policy for Moda Autentica

Last updated: July 7, 2025

At Moda Autentica, operated by Moda Elisavi SRL, we operate on a dropshipping model, collaborating with trusted suppliers and logistics partners to deliver quality products directly to you. This Delivery Policy describes the process of processing and delivering orders, including estimated deadlines, costs and responsibilities. We aim to provide a transparent and efficient delivery experience for our customers in Romania and abroad.

1. Order Processing

Orders are processed within 24-72 hours of being placed, except on Saturdays, Sundays, or Romanian public holidays. Orders placed on these days will be processed the next business day.

After processing, the order is handed over to our suppliers or courier services for delivery.

You will receive a confirmation email with tracking information (if available) once your order has shipped.

2. Delivery Terms

Delivery times vary depending on your location and are only estimates, as we operate on a dropshipping model:

Romania: 3-12 business days from order confirmation.

International (Europe, USA, Canada, Australia, UK): 6-15 business days from order confirmation, depending on destination and customs processing.

Please note:

Delivery times are estimates and may be affected by external factors such as courier delays, customs processing or busy seasons.

We are not responsible for delays caused by couriers or customs authorities after the order has been shipped.

3. Delivery Costs

Delivery costs are calculated at checkout, depending on location, weight of products, and selected courier service.

For international orders, there may be customs duties, taxes, or import fees, which are the responsibility of the customer. We recommend checking with your local customs authority for details.

4. Delivery Destinations

We ship to Romania and select international markets including Europe, USA, Canada, Australia and the UK. Available destinations are displayed at checkout. For specific questions about delivery to your location, please contact us at contact@moda-autentica.com or +40766254138.

5. Order Tracking

Where available, we will provide you with tracking information via email once your order has been shipped. The availability of tracking depends on the courier service used by our suppliers.

If you do not receive tracking information or encounter any problems, contact our support team at contact@moda-autentica.com.

6. Returns and Issues

If you need to return a product, please see our Returns Policy for detailed instructions. Our support team is available to assist you with returns, defective products, or incorrect deliveries. Please contact us within 48 hours of delivery for issues such as damaged or incorrect items, and we will resolve the situation quickly.

7. Contact

For questions about delivery or to track your order, contact:

Email: contact@moda-autentica.com

Phone: +40766254138

Address: Moda Elisavi SRL, Str. Viorelelor, No. 1, Bl. 1, Sc. A, Ap. 7, Bacau, 600125, Romania

Thank you for choosing Moda Autentica and we are committed to providing you with the most pleasant delivery experience possible.